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Getting started

How quickly can care begin?
In most cases, our team is in the home within 24–48 hours of receiving the referral and order. For urgent hospital discharges, we move faster.
Do you accept Virginia Medicaid?
Yes. We accept Virginia Medicaid for both skilled care and personal care (PCA) services, along with Anthem HealthKeepers Plus for personal care.
Is a nurse really on call 24/7?
Yes. A licensed RN is reachable around the clock for our active patients and their families — including evenings, weekends, and holidays.

Coverage & referrals

How do hospital case managers send referrals?
Fax orders to (302) 200-5543 or call (571) 581-0910 any day of the week. Our intake nurse will confirm receipt and verify benefits.
What if my loved one only needs companionship and ADL help?
Our Personal Care Aide (PCA) service covers companionship, homemaker support, and assistance with activities of daily living — billable through Medicaid, LTC insurance, or private pay.
Do you offer care in other languages?
Yes. We support care in English, Mandarin Chinese, and Spanish.

Quality & oversight

Who supervises the caregivers?
Skilled nursing plans of care are personally overseen by our founder, Demi Kelley, RN. Physical therapy and personal care are RN-supervised, and a licensed nurse is on call 24/7 across every service.
Are you accredited?
We are actively pursuing Joint Commission accreditation, the gold standard for healthcare quality. Expected: Fall 2026.
Didn't find your question? Send us a note or call (571) 581-0910 — we'd love to help.
We're here when you need us

Urgent discharge today?

Call (571) 581-0910 directly — we accept referrals seven days a week and can often start care within 24 hours.